Interviewing Complainants, Witnesses, and the Subject: Techniques That Get to the Truth

Episode Summary:
In this episode, we break down the art and science of investigation interviews. Topics include:

• Structuring interviews for complainants, witnesses, and the accused
• Using open-ended questions and avoiding leading questions
• Assessing credibility indicators
• Documenting interviews accurately
• Sample interview questions to guide your discussions

Key Takeaways:

1. Begin broad, then narrow to specifics.
2. Let silence work—it often prompts additional details.
3. Ask witnesses what they observed, not what they think.
4. Avoid leading questions to prevent bias.
5. Thorough, objective documentation is essential.
   
   Resources & Links:

• 2-Day How to Conduct Internal Investigations Workshop: June 23–24, 11 AM – 5 PM ETEarly-bird perks:
  • Author-signed book
  • Supplemental Toolkit
  • RPC Canvas Tote “Swag Bag"
  • $100 off Registration
  • Certified HR Investigator Badge
  • 10% group discount for 3+ attendees
    Register Here

Natalie Ivey, MBA, SPHR, SHRM-SCP
Founder & CEO

RPC Human Resources
1616 Concierge Boulevard
1^st Floor
Daytona Beach, FL 32117

Office: (800) 517-7129 Ext. 700

Natalie@rpchr.com

rpchr.com